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Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the website located at www.invader.net (the “Site”), and your relationship with Invader Pest Management, Inc. (“Invader,” “Company,” “we,” “us,” or “our”) as a visitor to the Site and, where applicable, as a customer of our pest control and related services (the “Services”). Please read these Terms carefully before using the Site or engaging our Services.

1. Acceptance of Terms

By accessing or using the Site, requesting a quote, scheduling an inspection, or booking any Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use the Site or our Services. If you are using the Site or Services on behalf of a business or other entity, you represent that you have the authority to bind that entity to these Terms.

2. Description of Services

Invader Pest Management provides pest control, termite, weed control, and related services to residential and commercial customers, along with specialty services, throughout the Phoenix, Arizona metropolitan area and other markets we serve. Our service lines include, without limitation:

  • Residential pest control plans and services (including our InvaderProof, InvaderProof Plus, and InvaderProof Pro programs)
  • Commercial pest management programs, including food service, hospitality, and property management, retail, medical, commercial office, warehouse, manufacturing, municipal, state and federal accounts
  • Termite control, inspection, and prevention services, including Sentricon® system installations
  • Mosquito reduction services
  • Pigeon(bird) exclusion and reduction services
  • Rodent exclusion, trapping and control services
  • Gopher control and maintenance services
  • Bed bug treatment services
  • Multi-housing and property management pest services
  • Weed control and other specialty services we may offer from time to time

The specific scope, frequency, pricing, guarantees, and conditions applicable to the Service you receive are set forth in the individual service agreement you sign or otherwise accept at the time you begin service (each, a “Service Agreement”). These Terms provide the general framework governing your use of our Site and overall relationship with Invader; where these Terms and your Service Agreement address the same subject matter, your Service Agreement controls for matters specific to your service.

3. Your Service Agreement Governs the Details of Your Service

Because our residential, commercial, and specialty services differ significantly in scope, equipment, guarantees, and risk, each is governed by its own Service Agreement that you review and accept before service begins. Depending on the service(s) you receive, your relationship with Invader may be governed by one or more of the following:

  • A Residential Service Agreement covering standard residential pest control plans
  • A Commercial Service Agreement, covering commercial pest management programs, including food service and hospitality accounts
  • A specialty service agreement, such as a Termite/Sentricon Agreement, Rodent Control, Mosquito Service Agreement, Bed Bug Treatment Agreement, or Multi-Housing Service Agreement

Each Service Agreement includes terms specific to that service, which may address matters such as: service frequency and scheduling; scope of covered pests and any exclusions; service guarantees and warranty periods; customer preparation and cooperation requirements; payment terms and billing frequency; cancellation, rescheduling, and reinstatement fees; contract term, renewal, and transferability; and liability limitations specific to that service. In the event of any conflict between these Terms and a Service Agreement you have signed, the terms of your Service Agreement will govern for matters relating specifically to the service performed.

4. Payment Terms (General)

Fees for Services are set forth in your Service Agreement and are due according to the payment schedule stated there. In general:

  • We accept ACH, credit card, and debit card payments; certain programs may be billed automatically on a recurring basis.
  • Amounts not paid when due may accrue finance charges and administrative fees as described in your Service Agreement.
  • Accounts that remain unpaid beyond the period specified in your Service Agreement may be suspended, and we reserve the right to discontinue Services without further notice for non-payment.
  • You are responsible for all reasonable collection costs, administrative fees, and attorneys’ fees incurred in collecting past-due amounts, to the extent permitted by law.
  • Rates may be adjusted periodically, including upon contract renewal or service anniversary, as described in your Service Agreement.

Please refer to your specific Service Agreement for the complete payment, billing, and late-payment terms applicable to your service.

5. Pricing and Website Errors

We work to keep pricing, promotions, and service descriptions on the Site accurate and current. However, the Site may from time to time contain typographical errors, inaccuracies, or omissions relating to pricing, promotions, or service availability. We reserve the right to correct any such errors, inaccuracies, or omissions, and to change or update information on the Site at any time without prior notice, including after you have submitted a request for service or a quote. If a price or promotional offer displayed on the Site was incorrect, we will notify you before proceeding and give you the opportunity to confirm your order at the correct price or cancel your request at no charge.

6. Customer Responsibilities

To help ensure our Services are effective, you agree to:

  • Provide accurate contact, property, and billing information
  • Provide reasonable and safe access to the areas of your property requiring service, including removing obstacles that may prevent thorough treatment
  • Disclose known hazards, sensitivities, allergies, or conditions relevant to the service (including any known pesticide sensitivities)
  • Address conditions conducive to pest activity identified by our technicians (such as moisture issues, vegetation contact with the structure, or improper storage) within any timeframe specified in your Service Agreement
  • Cooperate with scheduling, inspection, and treatment recommendations necessary to maintain the effectiveness of your service and the validity of any guarantee
  • Notify us promptly of pest sightings between scheduled visits through our customer portal, website contact form, or by phone

Failure to meet these responsibilities may affect the effectiveness of our Services and may limit or void applicable service guarantees, as described in your Service Agreement.

7. Customer Accounts and Portal Access

We may offer you access to an online customer portal to schedule service, view invoices, make payments, or report pest activity (the “Portal”). If you register for or are issued access to the Portal, you agree that:

  • You are responsible for maintaining the confidentiality of your username, password, and any other access credentials associated with your Portal account;
  • You are responsible for all activity that occurs under your Portal account, whether or not authorized by you, except to the extent caused by our gross negligence;
  • You will notify us immediately at the contact information in Section 22 of any unauthorized access to or use of your account, or any other breach of security;
  • You will provide accurate and current information when registering for or using the Portal and will promptly update that information if it changes; and
  • We are not liable for any loss or damage arising from your failure to safeguard your account credentials or from unauthorized use of your account that we did not directly cause.

We reserve the right to suspend or terminate Portal access, in our discretion, for suspected unauthorized use, violation of these Terms, or non-payment.

8. Prohibited Uses of the Site

When using the Site, you agree not to:

  • Provide false, inaccurate, or misleading information
  • Attempt to gain unauthorized access to our systems, customer portal, or accounts belonging to others
  • Use the Site to transmit unlawful, harmful, or infringing content
  • Interfere with or disrupt the operation of the Site or our servers and networks
  • Use automated means (bots, scrapers, spiders, or similar data-gathering tools) to access or extract data from the Site without our prior written consent
  • Transmit any virus, malware, or other code intended to disrupt or damage the Site or our systems
  • Impersonate any person or entity, or engage in phishing or other fraudulent activity
  • Violate any applicable local, state, or federal law in connection with your use of the Site

9. Pesticide and Treatment Safety Notice

WARNING — PESTICIDES CAN BE HARMFUL. Our Services may involve the application of pesticides and other pest control materials. You should keep children and pets away from treated areas until the product has dried, dissipated, or aerated, and follow any specific safety instructions provided by our technicians. Product information is available upon request. You acknowledge that pest control treatments carry certain inherent risks, and that by requesting Services, you accept the risks associated with treatment as further described in your Service Agreement. For more information, contact Invader Pest Management (AZ License No. 5262) at (623) 435-0228.

10. Text Message (SMS) Communications

We and our service providers may send you text messages (SMS/MMS) regarding appointment confirmations and reminders, technician arrival windows, service updates, billing, and — where you have separately opted in — promotional offers (the “Text Program”). By providing your mobile phone number to us, scheduling service, or otherwise opting in through a website form, keyword, or verbal consent recorded by our staff, you agree to receive text messages from us as described below and agree to these Terms and our Privacy Policy.

Consent and Enrollment. You are not required to consent to receive marketing text messages as a condition of purchasing any Service. You confirm that you are the subscriber to the mobile number provided, or the customary user of that number on a family or business plan, and that you are authorized to consent to receive messages at that number. Consent to receive purely transactional or service-related texts (such as appointment reminders) may be a condition of using certain scheduling features, but is separate from, and does not require, consent to promotional messaging.

  • Message frequency varies depending on your service schedule and any promotions you have opted into.
  • Message and data rates may apply. You are responsible for any charges from your wireless carrier.
  • The Text Program may not be available on all wireless carriers, and we are not responsible for delays or failures in delivery caused by your carrier.

Opting Out. To stop receiving text messages from us, reply STOP to any message you receive from us, contact us using the information in Section 22, or update your communication preferences through the Portal. You may receive a one-time confirmation message acknowledging your opt-out. Opting out of promotional texts does not opt you out of transactional messages (such as appointment confirmations) unless you separately request that as well; you may request to stop all texting by replying STOP or contacting us directly. Standard message and data rates may apply to the STOP confirmation message.

Changes to Your Number. If you change or deactivate the mobile number associated with your account, you agree to notify us promptly so we can update our records and avoid contacting a reassigned number.

This Text Program is governed by the federal Telephone Consumer Protection Act (TCPA) and applicable Federal Communications Commission regulations, as well as Arizona’s telephone solicitation laws (A.R.S. § 44-1271 et seq.) to the extent applicable. Nothing in these Terms is intended to authorize messages sent in violation of the TCPA or Arizona law, and we will honor all valid opt-out requests as required by law.

11. Limitation of Liability

To the fullest extent permitted by law, Invader’s liability in connection with the Site and our Services is limited as follows:

  • Our liability is limited to providing the pest control or related service described in your Service Agreement, and to the labor and products reasonably necessary to address the covered pest(s).
  • We are not liable for damages or injuries to persons, property, pets, or vegetation arising from our Services, except to the extent caused by our gross negligence or willful misconduct.
  • In no event will Invader be liable for indirect, incidental, special, or consequential damages, or loss of anticipated profits, arising out of or related to the Site or our Services.
  • We are not responsible for our inability to perform Services due to conditions beyond our reasonable control, including weather, access restrictions, governmental action, or other events of force majeure.

Website-Related Claims. Separately from the liability terms in your Service Agreement (which govern claims arising from Services actually performed), our total cumulative liability to you or any third party arising out of or relating to your access to or use of the Site itself — as opposed to Services performed at your property — will not exceed the greater of (a) the amount you paid us for the Initial (first) Services preceding the claim, or (b) one hundred dollars ($100). This cap does not limit liability for personal injury or property damage arising from pest control services performed at your property, which is governed exclusively by the liability terms of your Service Agreement and applicable Arizona law.

Additionally, service-specific liability terms (including any indemnification obligations) are set forth in your Service Agreement and apply in addition to this section.

12. Disclaimer of Warranties

THE SITE AND ANY GENERAL INFORMATION, CONTENT, OR MATERIALS MADE AVAILABLE ON IT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY INFORMATION ON THE SITE IS ACCURATE, COMPLETE, OR CURRENT. YOUR USE OF THE SITE IS AT YOUR SOLE RISK.

Any service guarantee or warranty (such as a re-treatment or “pest-free” guarantee) applies only as, and to the extent, described in your specific Service Agreement, and is subject to the conditions and exclusions stated there. Some jurisdictions do not allow the exclusion of certain implied warranties, so some of the exclusions in this section may not apply to you; in that case, such warranties are limited to the shortest period and narrowest scope permitted by applicable Arizona law.

13. Indemnification

To the fullest extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Invader Pest Management, Inc. and its owners, officers, employees, and agents from and against any claims, costs, liabilities, damages, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) your violation of these Terms; (b) your misuse of the Site or the Portal, including any unauthorized use of your Portal account; or (c) your violation of any applicable law in connection with your use of the Site. This section does not apply to claims arising from the performance of pest control Services, which are governed by the indemnification and liability terms of your Service Agreement.

14. Intellectual Property

The Site and its content — including text, graphics, logos, images, and software — are the property of Invader Pest Management, Inc. or our licensors and are protected by copyright, trademark, and other intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from any part of the Site without our prior written consent.

15. Privacy

We collect and use personal information you provide for billing, service delivery, and customer service purposes, and to inform you of products or services that may serve your needs. We implement reasonable safeguards to protect the security and confidentiality of your information and do not sell your personal information to third parties without your consent, except as required to provide Services or as required by law, subpoena, or governmental request. For more detail, please see our Privacy Policy at www.invader.net/privacy.

16. Informal Dispute Resolution

We would like the opportunity to address any concerns you have directly before you pursue a formal claim. Before filing an arbitration demand or any court action arising out of or relating to these Terms or your use of the Site, you agree to first send us a written notice describing the nature of the dispute, the basis for your claim, and the resolution you are seeking, using the contact information in Section 22. During the sixty (60) days following our receipt of that notice, you and we agree to make a good-faith effort to resolve the dispute informally, which may include a telephone conversation between you (or your representative) and us. If the dispute has not been resolved within those 60 days (or a longer period agreed to by both parties), either party may then proceed to arbitration or, where arbitration does not apply, to the courts identified in Section 20. The statute of limitations and any applicable filing deadlines will be paused (tolled) during this informal resolution period. Completing this informal process is a condition that must be satisfied before either party initiates arbitration or litigation covered by these Terms.

17. Dispute Resolution; Arbitration

Binding Arbitration. Any controversy or claim arising out of or relating to your use of the Site or these Terms — other than a dispute properly brought in small claims court, as described below — shall be resolved exclusively through final and binding arbitration administered under the Commercial Arbitration Rules of the American Arbitration Association (“AAA”). The arbitrator’s decision will be final and binding and may be entered as a judgment in any court of competent jurisdiction. In no event will either party be liable to the other for indirect, special, or consequential damages or loss of anticipated profits in connection with any such claim.

Jury Trial Waiver. YOU AND INVADER EACH KNOWINGLY AND VOLUNTARILY WAIVE ANY RIGHT TO A TRIAL BY JURY in connection with any Claim covered by this Section, whether decided by an arbitrator or, where arbitration does not apply, by a court.

This arbitration agreement does not prevent either party from bringing a qualifying claim in small claims court, or from seeking action by a federal, state, or local government agency. It also does not prevent either party from seeking provisional or injunctive relief from a court of competent jurisdiction (for example, to prevent misuse of the Site) while arbitration is pending. This Section is governed by the Federal Arbitration Act and, to the extent not preempted, by Arizona law, will survive termination of your relationship with us.

18. Termination

We reserve the right to suspend or terminate your access to the Site, and to decline or discontinue Services, at our discretion, including for violation of these Terms, non-payment, or refusal of reasonable access necessary to perform Services. Termination or cancellation of an ongoing Service Agreement is governed by the cancellation terms in that Service Agreement, which may include applicable cancellation fees.

19. Changes to These Terms

We may update these Terms from time to time to reflect changes in our Services, business practices, or applicable law. The “Effective Date” above indicates when these Terms were last revised. Material changes will be posted on the Site, and where appropriate, we may provide additional notice by email. Your continued use of the Site or our Services after changes take effect constitutes acceptance of the revised Terms.

20. Governing Law

These Terms are governed by the laws of the State of Arizona, without regard to its conflict-of-laws principles, and any proceedings not subject to arbitration under Section 17 will be brought in the state or federal courts located in Maricopa County, Arizona.

21. Entire Agreement

These Terms, together with our Privacy Policy and, where applicable, your signed Service Agreement, constitute the entire agreement between you and Invader Pest Management, Inc. regarding your use of the Site and receipt of Services, and supersede any prior agreements or understandings, whether written or oral, on those subjects. If any provision of these Terms is found unlawful or unenforceable, that provision will be severed and the remaining provisions will continue in full force and effect. Our failure to enforce any right or provision of these Terms will not be deemed a waiver of that right or provision. We may assign our rights and obligations under these Terms, including in connection with a merger, acquisition, or sale of assets.

Last modified on 09/25/2026

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

Invader Pest Management

Contact us by email

623-888-8395